The Christmas holidays was ruined and the whole family was hospitalised. How Heike engaged to help the family during the festive days. A family of three booked to spend their Christmas holidays at the Four Seasons Hotel in Limassol. They only just arrived and had to visit the polyclinic, where the doctor diagnosed all three of them with pneumonia! Their stay in the luxury of the hotel unfortunately turned into a hospital stay throughout their holiday. On Christmas Day, Heike, the manager of the kids club, took the initiative and visited the guests/patients in the clinic. She brought a gift to the 7-year-old child, as well as Christmas cake and cookies for everyone. Guests were evidently emotionally touched and they have no words to thank Heike for her kind engagement. 'Thank you Heike for making our Christmas!" The guests mentioned that they will definitely return to Cyprus and the hotel for next Christmas! Hopefully without pneumonia this time!