How to turn an overbooking into lifetime experience

Cypria Filoxenia 2018

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Erika, a repeat single guest, was sitting in the hotel lobby looking frustrated and upset. She was used to a better welcome over the years she had vacationed at the hotel. Despo, the friendly housekeeper, was passing by the lobby. She wanted to greet her warmly, only to see her rather displeased expression! What had happened? Erica informed her that her room was not available for the first night and she had to be transferred to another hotel. This was the last thing she expected, but as you know, where there is trouble, it's a great opportunity to create that special moment in life. Despo, full of empathy, offered Erika something that made her eyes moisten. She suggested, alternatively, that she go and stay that night at her family's house as her personal guest of the honeur. Erika found the idea delightful and gladly accepted the offer. So Despo led the way in treating her to the best Cypriot home hospitality. For the day she was part of her family, whether socializing, having meals, or participating in household life. It was a great moment to be allowed to accompany the family to a friend's wedding dinner, where Erika was introduced as "a good friend from Austria". At the end of her holiday, Errika commented that this was the most memorable and precious evening of her 20-year holiday in Cyprus. Thanks to Despo and her hospitality of the best! Translated with www.DeepL.com/Translator Story of Despo Constanti, Dome Beach Hotel, 2018


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