How a receptionist protected a victim of family violence

Cypria Filoxenia

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It was late at night when a lady came terrified to the reception desk asking for assistance to get a new room. From her body language and the frightened expression on her face, it was obvious that she had been violently treated, possibly by her partner. Kristine, who was on duty at the front desk, realized what had happened and made a great effort to first comfort and calm her down while looking for an alternative place for her to stay and escape her husband's violent behavior. It was the middle of the peak tourist season and it was impossible to find free rooms, neither in this hotel nor in any other hotel. But the woman had to be protected. That's when Kristine came up with a surprising solution. She suggested that she go and stay at her house for the two days before leaving for home. With great relief and gratitude she followed Kristine to her place, where she was cared for, escaping the physical violence and the difficult time in her hotel room. On the day of departure, Kristine drove the Russian guest to the airport, making sure she was safe until the departure gate. The two ladies kept in touch and became lifelong friends. Bravo and respect to Kristine! Kristine Rumkine's story, Ascos Coral Hotel, Paphos


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