What do you do when a drunk guest wants to buy drinks for all the customers? Where is the line between business (drinks for all) and dignity (protecting the drunk customer from overspending). This is how Maria handled it. The Cypria Filoxenia way. Peter, the dad of a family of four started drinking heavily and the rest of the family started to worry. To their sad surprise, he asked Maria, the waitress, and commanded her to buy drinks for everyone in the restaurant and charge him. There were dozens of people involved! Instead of doing it the way he wanted, Maria went to his wife and told her to pay the bill and possible take him home. She was crying and was grateful that the staff didn't take advantage of her husband's situation. A few days later the family returned and Peter couldn't thank her enough and apologized for what had happened. Since then, the family has returned for lunch every day. They are very grateful that she did not take advantage of his situation and appreciated her dignity and empathy in avoiding the worst case scenario of ruining their holiday. Maria became friends with them, especially with his wife, creating grateful repeaters! "Every hotel needs a Maria!