Service Heroes Bravos
Service that delight customers
Inspiring: Virtual Holidays during pandemic!
(Alion Beach Hotel) It happened millions of times that people could not travel during pandemic. What Natasha did to wow a loyal repeater couple, was amazing! On a WhatsAp chat, a senior couple expre...
Disappointment turned into delight!
It was a very annoying feeling for the guest to realise that, due to the pandemic situation, the fine dinning restaurant of the hotel was closed. What a disappointment, what an annoyance! When you spe...
Why a customer sent flowers to waitress' parents back home
Tripadvisor / David wrote a review: "Special thanks to the hotel manager Louisos and waitress Olga for bringing an amazing service all around. Olga was especially caring and attentive during the even...
How to arrange urgent shopping on public holidays
An Australian Cypriot was staying in the hotel and two days before departing purchased a package of pastourma sausages to take back home. He left the package at reception to be properly stored. Depart...
The concierge who became a wheelchair specialist
Two days before the departure of a disabled customer, one of the tires of his wheelchair blew out and needed immediate replacement or repair, otherwise it was impossible to travel. Demis the concierge...
Cypria Filoxenia 2019
How to arrange anniversary dinner like on TV
A couple was looking very much forward to celebrate their wedding anniversary in the hotel's noble Grill Room restaurant. They got ready, they cared for their baby in the room, but as they went to the...
A customer bag (with insulin injections) was missing ...
A worried hotel customer reported at the reception that a bag was removed from their room without his consent. The housekeeping department was notified, but nothing was brought to them as lost and fo...
Cypria Filoxenia 2020
How to impressed a Millionaire at Midnight
Shlouf, a waiter was the assigned butler to a millionaire's room. Earlier that evening, guest's phone screen broke and required fixing, but as it was late Friday evening not much options were avail...
Guest arrived without his medication. Now what?
How do you think a customer feels when he arrives at your hotel and discovers that he forgot to packed his medication in his luggage? And now he's standing in front of you, holding his head in despair...
