Service Heroes Bravos

Service that delight customers

Bravo Photo: Inspiring: Virtual Holidays during pandemic!

Inspiring: Virtual Holidays during pandemic!

(Alion Beach Hotel) It happened millions of times that people could not travel during pandemic. What Natasha did to wow a loyal repeater couple, was amazing! On a WhatsAp chat, a senior couple expre...

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NissiBravo20 Dec, 2021
374
4.28 (20)
Bravo Photo: Disappointment turned into delight!

Disappointment turned into delight!

It was a very annoying feeling for the guest to realise that, due to the pandemic situation, the fine dinning restaurant of the hotel was closed. What a disappointment, what an annoyance! When you spe...

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AmathusBravo7 Jun, 2021
112
4.33 (3)
Bravo Photo: Why a customer sent flowers to waitress' parents back home

Why a customer sent flowers to waitress' parents back home

Tripadvisor / David wrote a review: "Special thanks to the hotel manager Louisos and waitress Olga for bringing an amazing service all around. Olga was especially caring and attentive during the even...

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HotelBravo13 May, 2021
94
3.25 (4)
Bravo Photo: How to arrange urgent shopping on public holidays

How to arrange urgent shopping on public holidays

An Australian Cypriot was staying in the hotel and two days before departing purchased a package of pastourma sausages to take back home. He left the package at reception to be properly stored. Depart...

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HotelBravo16 Feb, 2020
80
4.00 (1)
Bravo Photo: The concierge who became a wheelchair specialist

The concierge who became a wheelchair specialist

Two days before the departure of a disabled customer, one of the tires of his wheelchair blew out and needed immediate replacement or repair, otherwise it was impossible to travel. Demis the concierge...

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HotelBravo22 Dec, 2019
83
0.00 (0)

Cypria Filoxenia 2019

Bravo Photo: How to arrange  anniversary dinner like on TV

How to arrange anniversary dinner like on TV

A couple was looking very much forward to celebrate their wedding anniversary in the hotel's noble Grill Room restaurant. They got ready, they cared for their baby in the room, but as they went to the...

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AmathusBravo30 Nov, 2019
68
0.00 (0)
Bravo Photo: A customer bag (with insulin injections) was missing ...

A customer bag (with insulin injections) was missing ...

A worried hotel customer reported at the reception that a bag was removed from their room without his consent. The housekeeping department was notified, but nothing was brought to them as lost and fo...

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FirstBravo25 Sep, 2019
108
4.00 (1)

Cypria Filoxenia 2020

Bravo Photo: How to impressed a Millionaire at Midnight

How to impressed a Millionaire at Midnight

Shlouf, a waiter was the assigned butler to a millionaire's room. Earlier that evening, guest's phone screen broke and required fixing, but as it was late Friday evening not much options were avail...

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muskita10 Sep, 2019
88
0.00 (0)
Bravo Photo: Guest arrived without his medication. Now what?

Guest arrived without his medication. Now what?

How do you think a customer feels when he arrives at your hotel and discovers that he forgot to packed his medication in his luggage? And now he's standing in front of you, holding his head in despair...

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napaplazabravo30 Aug, 2019
72
4.50 (1)