Service Heroes Bravos
Service that delight customers
Great Story Candidate
Gala Diner με τούνες αλιευμένες από πελάτες!
Πως η επιθυμία του πελάτη να πάει για ψάρεμα τόνου ενορχηστρώθηκε σε κορυφαία lifetime εμπειρία διακοπών. Πελάτης από την Ελβετία που παραθέριζε με την οικογένεια του, ζήτησε από τον Σλουφ, εργαζόμ...
This is a lifetime story of Reggie, then 4 years old.
"Our son Reggie, then 4 years old, had been battling cancer for sometime and was coming to the end of treatment when we were approached by a wish charity called "Starlight" who grant wishes for termin...
Celebrated by Guests!
Πρωτάκουστο μια υπάλληλος να γνωρίζει την αποθέωση των πελατών της! Μια απίστευτη και πρωτόγνωρη εμπειρία βίωσε η Μαρία εν ώρα εργασίας. Ενω μιλαμε παντα για το customer experience πόσο ανώτερο είν...
Inspiring: Virtual Holidays during pandemic!
(Alion Beach Hotel) It happened millions of times that people could not travel during pandemic. What Natasha did to wow a loyal repeater couple, was amazing! On a WhatsAp chat, a senior couple expre...
Tripadvisor: Flower sent to Olgas parents!!!
Exceptional Service Definitely recommend this hotel for anyone travelling to Cyprus, Ayia Napa. We also want to especially thank Olga, one of the waiters in the hotel. We were so impressed and grate...
Disappointment turned into delight!
It was a very annoying feeling for the guest to realise that, due to the pandemic situation, the fine dinning restaurant of the hotel was closed. What a disappointment, what an annoyance! When you spe...
Why a customer sent flowers to waitress' parents back home
Tripadvisor / David wrote a review: "Special thanks to the hotel manager Louisos and waitress Olga for bringing an amazing service all around. Olga was especially caring and attentive during the even...
How to arrange urgent shopping on public holidays
An Australian Cypriot was staying in the hotel and two days before departing purchased a package of pastourma sausages to take back home. He left the package at reception to be properly stored. Depart...
The concierge who became a wheelchair specialist
Two days before the departure of a disabled customer, one of the tires of his wheelchair blew out and needed immediate replacement or repair, otherwise it was impossible to travel. Demis the concierge...