Social Heroes Bravos
Stories of exemplary social responsibiity
Business or ethical correct. Maria's Philoxenist Way!
What do you do when a drunk guest wants to buy drinks for all the customers? Where is the line between business (drinks for all) and dignity (protecting the drunk customer from overspending). This is ...
Why did she bathe a guest before departing
A female guest had a severe drinking problem and she was unable to take care of herself and get ready for her departure from the hotel. Also her travel company refused to take her on the bus because...
Cypria Filoxenia
How a receptionist protected a victim of family violence
It was late at night when a lady came terrified to the reception desk asking for assistance to get a new room. From her body language and the frightened expression on her face, it was obvious that she...
Cypria Filoxenia 2018
How to turn an overbooking into lifetime experience
Erika, a repeat single guest, was sitting in the hotel lobby looking frustrated and upset. She was used to a better welcome over the years she had vacationed at the hotel. Despo, the friendly house...
How a receptionist's intuition saved the leg of a guest
A client had a problem with his leg that was very swollen. The cream he had taken from the pharmacy earlier did not help. How serious the situation was, no one else could say, only a physician could. ...
Breakdown on the Highway. What was the surprise of tourists
A couple of tourists from Denmark were driving on the motorway to explore the island. Due to a mechanical problem, the tourist drove the car into the safety lane, trying to contact the car rental comp...
Extra mile to locate a bag of great sentimental value
After departing from Cyprus, Mrs Weinert realized that a personal bag of a great sentimental value (gift from her daughter) was missing, lost or forgotten somewhere, between departing the hotel and co...
Cypria Filoxenia 2018
How to treat a single mother with alcohol problem
A single mother with a minor child was staying in the hotel and soon it became obvious that she had serious issues with alcohol affecting her stay, most tragically, it was putting the child in danger ...
It was dark when a customer lost his mobile on public pathway
It was late evening, when a Russian guest of Odessa Hotel, reported at the Reception that he was out on the public beach pathway and lost his mobile phone. He was walking next to Silver Sands hotel, o...