Ayia Napa, Cyprus Bravos
George Rousos - Best Cocktail maker & great philoxenist
Ποιος είναι αυτός ο αριστόξενος, που για λόγου του, πελάτες βαφτίζουν το παιδί τους "George"? Ο Γιώργος Ρούσος είναι ακόμα μια φιλόξενη μορφή, η καρδιά και η ψυχή του χώρου που εργάζεται. Πως τον χ...
Inspiring: Virtual Holidays during pandemic!
(Alion Beach Hotel) It happened millions of times that people could not travel during pandemic. What Natasha did to wow a loyal repeater couple, was amazing! On a WhatsAp chat, a senior couple expre...
Inspiring: Treat when dogs not allowed.
(Alion Beach Hotel, Ayia Napa) Guests walked for 25 minutes to a restaurant to find out that dogs are not allowed for hygiene reasons. How can you treat the disappointment of the unhappy guests. They ...
Kleanthis, Manager of Glasshouse Restaurant, Ayia Napa.
Kleanthis (Cleo) is a great host, “the life and soul”, “the heart of GlassHouse!” His welcoming is phenomenal with his usual charismatic smiling charm and a handshake makes you feel at the top of th...
George Evagorou, Maitre of Tasia Maris Beach Hotel
George Evagorou, an amazing professional friendly and full of energy, who enjoys interacting with guests in a Zorbas dance. George is friendly genuine man, a "gentleman", a "star of the hotel". He...
WOW moment from a peanut allergy emergency
The signs of allergy were visible on the child's face and the emergency ambulance was not available to come. Someone had to take alternative action and the allergic reaction had to be treated urgent...
Why a customer sent flowers to waitress' parents back home
Tripadvisor / David wrote a review: "Special thanks to the hotel manager Louisos and waitress Olga for bringing an amazing service all around. Olga was especially caring and attentive during the even...
How to deal with a dentist emergency on a public holiday
What do you do when a guest has a dental emergency and comes to you for urgent help? But it's a Good Friday holiday and all dentists are closed, not only for the day but for five other consecutive day...
Cypria Filoxenia 2018
How to turn an overbooking into lifetime experience
Erika, a repeat single guest, was sitting in the hotel lobby looking frustrated and upset. She was used to a better welcome over the years she had vacationed at the hotel. Despo, the friendly house...