HotelBravo Bravos
Why a guest ask for a thick needle from reception?
Guest went to the reception asking for a big needle. The reason? Her shoe was torn off and he wanted to repair it. Nadia at Reception had a better idea. She asked him to give her the shoes. She then...
This is a lifetime story of Reggie, then 4 years old.
"Our son Reggie, then 4 years old, had been battling cancer for sometime and was coming to the end of treatment when we were approached by a wish charity called "Starlight" who grant wishes for termin...
Why a customer sent flowers to waitress' parents back home
Tripadvisor / David wrote a review: "Special thanks to the hotel manager Louisos and waitress Olga for bringing an amazing service all around. Olga was especially caring and attentive during the even...
Hospitality for autistic child needs
This is a story of the hotel maids Elena and Mirela for the exemplary devotion to their duties for taking care of a family with a child with autism. For 2 weeks they followed the requests and cleane...
How to arrange urgent shopping on public holidays
An Australian Cypriot was staying in the hotel and two days before departing purchased a package of pastourma sausages to take back home. He left the package at reception to be properly stored. Depart...
The concierge who became a wheelchair specialist
Two days before the departure of a disabled customer, one of the tires of his wheelchair blew out and needed immediate replacement or repair, otherwise it was impossible to travel. Demis the concierge...
How a hotel maid acts more than a grandmother
Chrystalla works as a maid in Aeneas hotel, a family friendly hotel. And it could not be a better place to work. The reason? She loves children very much. One of her typical activity is to always ke...
Πως έδειξαν έμπρακτα κοινωνική ευαισθησία
Καμαριέρα με δίδυμα κοριτσάκια αντιμετωπίζει πολλές δυσκολίες και προκλήσεις και δύσκολα αντεπεξέρχεται. Από καιρό η η Τζοαννα (Housekeeper) την βοηθα ηθικά και οικονομικά και την στηρίζει όσο γίνετ...
How to arrange a wedding dress for a surprised bride
One day before the wedding ceremony and the bride did not have a wedding dress. Despite visiting a few wedding shops, no dress was good enough for Viktoria. But how did this happened? What is the stor...