FirstBravo Bravos
Maria's Way! Ethics comes from Business!
What do you do when a drunk guest wants to buy drinks for all the customers? Where is the line between business (drinks for all) and dignity (protecting the drunk customer from overspending). This is ...
WOW moment from a peanut allergy emergency
The signs of allergy were visible on the child's face and the emergency ambulance was not available to come. Someone had to take alternative action and the allergic reaction had to be treated urgent...
Why did she bathe a guest before departing
A female guest had a severe drinking problem and she was unable to take care of herself and get ready for her departure from the hotel. Also her travel company refused to take her on the bus because...
Cypria Filoxenia
How a receptionist protected a victim of family violence
It was late at night when a lady came terrified to the reception desk asking for assistance to get a new room. From her body language and the frightened expression on her face, it was obvious that she...
The guy who repaired twice my electric scooter
When we arrived the hotel was over booked so George the fantastic guy in reception told us where we were staying for 1 night and there was a taxi to take us there. The day after we were told that we h...
A customer bag (with insulin injections) was missing ...
A worried hotel customer reported at the reception that a bag was removed from their room without his consent. The housekeeping department was notified, but nothing was brought to them as lost and fo...
Cypria Filoxenia 2018
How to turn an overbooking into lifetime experience
Erika, a repeat single guest, was sitting in the hotel lobby looking frustrated and upset. She was used to a better welcome over the years she had vacationed at the hotel. Despo, the friendly house...
What looked for in a garage at midnight
A mechanic called Stasso around midnight because it was time to pass by his garage. What he had to pick up at midnight from a garage. What's the story behind that? A hotel guest had to return the car...
How to rescue a collapsed man from a blocked toilet
A hotel guest collapsed in his toilet and blocked the door, making any attempt to reach him and give him first aid impossible. Something had to be done, they couldn't wait for the rescue crew. Here is...