FirstBravo Bravos

Bravo Photo: Business or ethical correct. Maria's Philoxenist Way!

Business or ethical correct. Maria's Philoxenist Way!

What do you do when a drunk guest wants to buy drinks for all the customers? Where is the line between business (drinks for all) and dignity (protecting the drunk customer from overspending). This is ...

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FirstBravo1 Mar, 2022
253
4.50 (1)
Bravo Photo: WOW moment from a peanut allergy emergency

WOW moment from a peanut allergy emergency

The signs of allergy were visible on the child's face and the emergency ambulance was not available to come. Someone had to take alternative action and the allergic reaction had to be treated urgent...

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FirstBravo22 Jun, 2021
391
4.76 (41)
Bravo Photo: Why did she bathe a guest before departing

Why did she bathe a guest before departing

A female guest had a severe drinking problem and she was unable to take care of herself and get ready for her departure from the hotel. Also her travel company refused to take her on the bus because...

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FirstBravo30 Oct, 2019
88
0.00 (0)

Cypria Filoxenia

Bravo Photo: How a receptionist protected a victim of family violence

How a receptionist protected a victim of family violence

It was late at night when a lady came terrified to the reception desk asking for assistance to get a new room. From her body language and the frightened expression on her face, it was obvious that she...

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FirstBravo30 Sep, 2019
95
3.33 (3)
Bravo Photo: The guy who repaired twice my electric scooter

The guy who repaired twice my electric scooter

When we arrived the hotel was over booked so George the fantastic guy in reception told us where we were staying for 1 night and there was a taxi to take us there. The day after we were told that we h...

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FirstBravo30 Sep, 2019
98
4.50 (1)
Bravo Photo: A customer bag (with insulin injections) was missing ...

A customer bag (with insulin injections) was missing ...

A worried hotel customer reported at the reception that a bag was removed from their room without his consent. The housekeeping department was notified, but nothing was brought to them as lost and fo...

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FirstBravo25 Sep, 2019
121
4.00 (1)

Cypria Filoxenia 2018

Bravo Photo: How to turn an overbooking into lifetime experience

How to turn an overbooking into lifetime experience

Erika, a repeat single guest, was sitting in the hotel lobby looking frustrated and upset. She was used to a better welcome over the years she had vacationed at the hotel. Despo, the friendly house...

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FirstBravo30 Aug, 2019
89
4.00 (1)
Bravo Photo: What looked for in a garage at midnight

What looked for in a garage at midnight

A mechanic called Stasso around midnight because it was time to pass by his garage. What he had to pick up at midnight from a garage. What's the story behind that? A hotel guest had to return the car...

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FirstBravo30 Jul, 2019
84
0.00 (0)
Bravo Photo: How to rescue a collapsed man from a blocked toilet

How to rescue a collapsed man from a blocked toilet

A hotel guest collapsed in his toilet and blocked the door, making any attempt to reach him and give him first aid impossible. Something had to be done, they couldn't wait for the rescue crew. Here is...

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FirstBravo30 Jul, 2019
93
0.00 (0)