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Bravo Photo: How to deal with a dentist emergency on a public holiday

How to deal with a dentist emergency on a public holiday

What do you do when a guest has a dental emergency and comes to you for urgent help? But it's a Good Friday holiday and all dentists are closed, not only for the day but for five other consecutive day...

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NestorBravo31 Oct, 2019
90
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Bravo Photo: Guest lost travel documents one day before departure!

Guest lost travel documents one day before departure!

What are you supposed to do when a visitor comes to you the day before departure and asks for help in obtaining valid travel documents. What exactly happened? It was towards the end of their holiday ...

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NestorBravo31 Jul, 2019
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Bravo Photo: How to delight a disappointed disabled customer

How to delight a disappointed disabled customer

This is a true confirmation of the "paradox of service remedy"! The husband of a disabled guest, upon arrival, noticed that some of the expected equipment for people with disabilities was not avai...

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NestorBravo31 Jul, 2018
81
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