What do you do when a guest has a dental emergency and comes to you for urgent help? But it's a Good Friday holiday and all dentists are closed, not only for the day but for five other consecutive day...
What are you supposed to do when a visitor comes to you the day before departure and asks for help in obtaining valid travel documents. What exactly happened? It was towards the end of their holiday ...
This is a true confirmation of the "paradox of service remedy"! The husband of a disabled guest, upon arrival, noticed that some of the expected equipment for people with disabilities was not avai...