napaplazabravo Bravos

Bravo Photo: Guest arrived without his medication. Now what?

Guest arrived without his medication. Now what?

How do you think a customer feels when he arrives at your hotel and discovers that he forgot to packed his medication in his luggage? And now he's standing in front of you, holding his head in despair...

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napaplazabravo30 Aug, 2019
129
4.50 (1)
Bravo Photo: Guiding a young Cypriot Australian couple to their roots

Guiding a young Cypriot Australian couple to their roots

A young Cypriot-Australian couple visited Cyprus to get to know their country of origin. But there was not much to see in the surrounding area, nor much traditional activity in Ayia Napa, a famous to...

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napaplazabravo30 Jul, 2019
126
4.25 (2)
Bravo Photo: How to delight forgetful customers

How to delight forgetful customers

Vivian seems to have acquired a specialty in handling situations, where guests forget to bring useful personal items, in a very empathic and delightful way. What do you do when a customer forgets to...

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napaplazabravo30 Jul, 2019
145
4.00 (1)
Bravo Photo: How a customer made halloumi cheese via facebook

How a customer made halloumi cheese via facebook

Georgia had made halloumi and, as is customary these days, posted some photos on her Facebook page. A regular customer (Sue Andrew who is an avid tourist of Cyprus and especially Napa Plaza) who is...

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napaplazabravo30 Jun, 2019
126
3.50 (1)

Cypria Filoxenia 2018

Bravo Photo: How a maid cared for an unescorted tetraplegic

How a maid cared for an unescorted tetraplegic

Androula Vassou, a maid with a great sense of duty, was called upon to go above and beyond the call of duty. It was when the arrival of a customer in one of her room was an unpleasant surprise. He...

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napaplazabravo31 Jul, 2017
132
4.50 (1)